Iomega, Class Act or Class Action?:  
A Continuing Study Into 
How Iomega Treats Its Customers


Fool On The Hill




RELATED WEB SITES
I believe that it is fair to say that people have been complaining FOR YEARS, about bad support for computer users. From many perspectives, it is fair to say that in this highly-experimental game, no vendor can possibly be expected to have all the answers. Even just learning how to get good help from good companies can be a bit of a game in itself!

But, there have been enough good reasons for people to gripe! David Kirk's now-abandoned Moan & Groan page was around for a pretty long time (please don't ask me HOW long, as I do not know the answer to that).

But the "granddaddy" of what might be called the "Anti-Iomega Web sites" seems to be Sean McGuire's, which was last updated on 13 June 1996.

McGuire's site predates both

Dr. Rob Jones's Original Anti-Iomega Rant

and this one. I apologize for not previously having given Mr. McGuire's site the kind of recognition it so fully merits. My oversight was due to confusions generated by hardware troubles that were wholly unrelated to this current Iomega flap.

LISTING OF RELATED SITES

As well as I can (and with your kind help, where additions and corrections to this effort are appropriate), I list here as comprehensive as possible a listing of related sites, including those mentioned just above: 

	Rene Bilodeau's Site; Rene's email address; (added 4/11/97)

 	Boycott Iomega! (added 1/30/97)

	Iomega, Microsoft, & USR are poorly inadequate (added 1/11/97)

	IOMEGA. The most criminal company on the face of the Earth!!!!!!
	  (added 1/16/97)

	Jones, Rob; I am JAZzed!, 

	Jones, Rob; I am still waiting GUYS!, 

	Jones, Rob; The Anti-Iomega Bulletin Board ,

	McGuire, Sean; The Iomega Story, 

	Wu, James; Jim's Unofficial Iomega Home Page!,

	Wu, James; Message Board for Jim's Unofficial Iomega Home Page! 

	Michael A. Peters' ZipPlus site [Added 31 May 1998. --SL] 

		You can contact Michael at moonglue@141.com

Consumer-protection Sites:

From Dr. Rob Jones, I hear (on 17 Feb 1997):

"As luck would have it, my March PC-World just arrived, and this is what I found on pages 29 and 30, in the article 'Quick Information Fix-- Web Style':

'If you bookmark only one consumer site, make sure it is this one:

http://www.consumerworld.org/

'Internet Consumer Protection Agency (for-profit business)

http://www.glen-net.ca/icpa/

'State Attorneys General Offices

http://www.imran.com/Consumers/AG_List.html

'"How to resolve your consumer complaint"-- written by a lawyer

http://seamless.com/talf/txt/complain.html

'Consumer Law Page

http://consumerlawpage.com/ '."

I thank Rob for his continuing help.

FEDERAL PHONE NUMBER FOR Mail Fraud: 1-800-654-8896

[Yes, I know that this is not a Web site, but it is free. ;) ]

National Fraud Information Center
1-800-876-7060

National Consumers League project for detecting and reporting consumer fraud. If you've been ripped off or know of suspicious Internet or telemarketing activity call these fraud-busters...

http://www.fraud.org/

[From Vic Evans, 10 April 1997]:

THE OTHER THING I WOULD LIKE TO SUGGEST:

I discovered some more addresses that you may want to check out and perhaps add to your list. I found a page that talks about Ralph Nader and James Loves' fight against Microsoft. Check it out at:

http://www.essential.org/listproc/tap-info/0168.html

[I need a staff of people to be able to take the time needed to chase all such leads with vigor. I have no such staff but have visited and bookmarked that interesting site, for future reference. --SL, 10 Apr 1997]

You or others, may want to contact them as perhaps they can help. It might be a good idea to check with them first. I am sending a copy of this message to them so they may be expecting you. Try the following addresses. [Thanks, Vic! In fact, I am almost certain that (I have written email to Nader about the iomega stuff before. At least, I know that I have copied iomega-related stuff to his email address at

"Ralph Nader, Center for Study of Responsive Law" <csrl@CSRL.org>

On the other hand, I have sent him stuff about my

"Seatbelts for School Buses"

site as well, and have never heard anything at all back from him. I guess he is a pretty busy guy, but having more people writing to him about iomega could not possibly hurt our cause! :)) ... --SL, 10 Apr 1997]

Ralph Nader
P.O. Box 19312,
Washington, DC 20036

James Love, Center for Study of Responsive Law

James Love
Consumer Project on Technology
P.O. Box 19367, Washington, DC 20036
love@tap.org; voice 202/387-8030

I also think it might be a good idea to contact _Consumers' Report_.

[Actually, Vic, others have made the same, good suggestion, from time to time. Surprisingly, I am unable to find any Web site or email address for Consumers Union or Consumers Report! Come to think of it, I recall that somebody posted a newsgroup suggestion that people write to Consumers Union to complain about that! ;)

What I CAN provide is the simple (USPS) mailing address:

Consumers Report
Consumers Union
101 Truman Avenue
Yonkers, New York
NY 10703

--SL, 10 Apr 1997]

Best wishes and lots of luck,

Vic Evans
Hanmer, Ontario, CANADA

USPS Web site (under construction)
(for contacting the Postmaster General ...
some day? 17 April 1997??)

http://www.usps.gov/

I realize that I MUST STILL have missed some good sites, and I solicit your telling me about them. Also, if anyone knows a fuller history of who has done what, previously, to complain about Iomega's treatment of its users, please tell me as fully as possible.

By the way, you might like to visit "Seatbelts for School Buses"

Thank you for your interest!

Sincerely, Steve Langford

GO to action.htm! 

©Stephen A. Langford, Oro Valley, Arizona, 31 May 1998.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.





 (Metering for this page begun 1 November 1996.)