Iomega, Class Act or Class Action?:
A Continuing Study
Into How Iomega Treats
Its Customers and Employees 



 

 



 FLASH NEWS! 

 Iomega Apologizes and Sends a Gift!!

The following letter was received on 21 October 1996.

Some of my own scribbles are illegible in the scanned copy.
which is here transcribed for purposes of legibility:

[Addition of 6 February 1997: The following transcription of the above letter is for the benefit of the visually impaired. Please see

SOME GUIDELINES FOR CREATING WEB SITES THAT ARE FRIENDLY TO DISABLED PEOPLE]: 

iomega(R)


         Stephen A. Langford
         9140 N. Shadow Mountain Drive
         Tucson, AZ 85737-6742


         October 17, 1996

         Mr. Langford,

         Iomega sincerely regrets the difficulties and inconveniences you have encountered
         in the process of downloading the new lomega Tools version 5.0. We are therefore
         enclosing a copy of the new Tools 5.0 as a small gesture of appreciation for your
         purchase and use Iomega products.

         Iomega does consider this a very serious matter and are therefore forwarding the
         information to Iomega's software marketing department for review.
 

         Sincerely,

         Iomega Customer Satisfaction Group

         cc: Office of the Attorney General of Utah



    Iomega Corporation 1821 West Iomega Way Roy Utah 84067 tel 801-778-1000 fax 881-778-3190 


 


RETURN
By the way, you might like to visit "Seatbelts for School Buses"

Thank you for your interest!

Sincerely, Steve Langford 

©Stephen A. Langford, Oro Valley, Arizona, 12 April 1997.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.





 (Metering for this page begun 17 September 1996.)