Iomega, Class Act or Class Action?:
A Continuing Study
Into How Iomega Treats
Its Customers and Employees

My site at

                http://personal.riverusers.com/~s/action.htm

It is hard without input from people like you to know whether any progress has been made in any of these regards. I would be pleased to have your input.

You can write to me at s@TheRiver.com

I reserve the right to post at my Web site whatever you may send, unless you specifically request that I not do so. Any tastefully presented opinion will be gratefully received.

Thank you for your help! Steve Langford

Hi, My name is Ron.

I was reading through the news groups and came along your message. I am a tech for Iomega and I thought you might like to know how to possibly solve your problem with your Iomega product.

Questions about the Iomega rebate program can be addressed by calling

Thanks

Ron
Iomega Tech Support

I apologize for the inconveneince that you have experienced. I regret to tell you that you have been misinformed. The faxback system does not accept incoming faxes it is strictly a automated system that sends out documents for troubleshooting. The e-mail system is not answered by technicians, it is automated also. Therefore, that is why you got the same responce each time. The only one on one technical assistance that Iomega offers is to call 1888-446-6342. There are technicians on that line that can help you solve any problems that you may have. AS for the questions that you addressed in your letter.

1- You can copy the Zip tools through copy machine but you will not be able to copy the Mac version. Once the disk is used in the PC it will reformatt the Mac side. If you are going to save the tools, then I would suggest that you put it on a disk, because if you have a hard drive failure then you will lose the tools anyway. The tools can also be downloaded from the BBS.

2- aIf you install a second ppt then which ever port that you plug your Zip drive into will work. When you install the drive it will determine which ppt to use by which ppt it is pluged into. As you install it will set itself up as to which port that it will have.

3- You can obtain this information on the faxback system by calling 801-778-5763. When you call I would recommend that you order a catalog of documents. This catalog is four pages long and has documents that talk about the questions you are asking about your CD Rom. It will also tell you how to fix it.

4- If you are planning to use the Zip drive with both computers, then you will need to install them under the guess mode so that the drive can be used as a portable drive. If not then you can download the drivers and tools for both computers from our BBS and install them in the hard drive.

This will enable you to move the Zip drive back and fourth.

If you have anymore technical questions I would suggest that you call our technical support group or look on our homepage under the technical support area. I hope that this information will help you.

Thank you

Nanci Brown
Customer Service Rep.

Thank you for your purchase of a Zip storage solution. Enclosed with this letter is your rebate check. We apologize for the delay in responding to your rebate request. Unfortunately, your request was part of a very recently discovered group of rebate requests that, although approved for payment, was not promptly paid by the company we worked with in administering the rebate program. We regret that the procedures established to achieve timely rebate processing did not prevent the delay in processing this particular group of approved rebate requests. While we do not consider this to be an excuse for letting you down, we do want to explain that it was by no means our intention that you suffer a delay. On the contrary, we are fully committed to paying every qualified rebate request.

Because your satisfaction is our goal, and in recognition of the inconvenience and frustration our delay may have caused you, we have included with your rebate check a complimentary Zip disk which has a retail value of $19.99*.

At Iomega, we are dedicated to further improving our customer service and deeply appreciate your support and patience. We aim to ensure your total satisfaction, not only with our award winning products, but also with the quality and promptness of our customer service. We know that we depend on the loyalty of each and every user of the 5,000,000 Zip drives shipped to date. Our goal in 1997 is to eliminate consumer dissatisfaction with our rebate and other customer service programs.

We value your opinion and encourage your feedback so that we can continue to provide innovative technology to help you manage your "stuff." Please send us an e-mail at ercet@Iomega.com to let us know how we are doing and give us suggestions on how we may better meet your data storage needs. You may also phone us at (801)778-1000 extension 1890.

Again, please accept our sincere apology for the delay you experienced in receiving your rebate check.

Very truly yours,

Edward D. Briscoe
Vice President/General Manager, Personal Storage Division

The enclosed PC formatted disk can be easily reformatted for Macintosh. Simply follow the same procedures you would to reformat a floppy disk. If you require further assistance, please access "Zip Tools" on your hard drive and select the "Iomega Software Manual" icon. Reformatting instructions can be found in sections 4.3.2 and 5.2.2 of the software Manual. If you would prefer to receive a Macintosh formatted disk, please contact us at the above e-mail address and we will gladly exchange your disk.

©Stephen A. Langford, Oro Valley, Arizona, 15 April 1997.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.




 (Metering for this page begun 21 March 1997.)