Iomega, Class Act or Class Action?:  
A Continuing Study Into 
How Iomega Treats Its Customers

WHAT I WANT:


What I want immediately from Iomega Corporation.

Later, you can go read my 25 October 1996 letter to Iomega. For now, please read just this part of it, so that you can tell where I am "coming from": 

 

"For the moment, Iomega, I seek from you:  

       1. An email address for an identified Iomega representative,
          with whom I may communicate more effectively and directly.
 
       2. Your promise that by a date certain Iomega will initiate and
          maintain a 24-hour-per day, 7-day-per-week, nationwide,
          telephone (1.800) service that is without any charge and is
          manned at effective levels; for the technical support of
          existing users and of potential customers.

       3. Your promise that Iomega will give customers reasonable 
          support by email, as well.
 
       4. Your promise to monitor the WWW in an effort to seek out
          disgruntled customers and equitably to fix their problems. 

"Given your corporation's history, I consider these to be extremely fair 
demands.  If you decide to meet these demands, I believe [that] all 
(including Iomega) will profit from that decision."
Perhaps the word "demand" was too strong, for it seems to have offended some readers. I meant to imply a legal connotation, because if I were already a client with a lawyer in a courtroom, it would be my lawyer's job to tell the Court my demands. And, Iomega has, after all, been asked by the Utah Office of the Attorney General to respond to my complaint.

A reasonable interpretation of this word "demand" is that I am laying out in my wish list the kinds of things I would have Iomega do in order to satisfy me and to get this monkey (Langford)

Monkey, seated in old chair, typing on old typewriter.
(Courtesy Scott Tambert, www.PDImages.com)

off their backs. More about this can be found in related email (see below).

What Dave Wants (20 November 1996)

What Vic Evans Wants (8 April 1997)

Well, I'll be a monkey's uncle, too (Return to Home Page)

By the way, you might like to visit "Seatbelts for School Buses"

Thank you for your interest!

Sincerely, Steve Langford 

©Stephen A. Langford, Oro Valley, Arizona, 9 April 1997.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.





 (Metering for this page begun 17 September 1996.)