Iomega, Class Act or Class Action?:
A Continuing Study
Into How Iomega Treats
Its Customers and Employees
Play "Alice's Restaurant" (Arlo Guthrie), if you like!
(To kill the sound in MSIE, you may need to hit either
ESC or the MSIE Stop Button;
or maybe you'd like simply to turn your volume way down.)
Iomega's (computerized answering machine;
If you get tired of talking to iomega that way, try the number everybody else seems to know and use (1.888 is just as toll-free as 1.800 usually is, but beware, for one can call 1.800 numbers that charge; I do not know whether or not this is also true for some 1.888 numbers, but would welcome information on that question) :
FAX 801.778.3175 (18 Feb 1997)
FAX for RMA authorization:
See what Maestro has to say (on 19 February 1997) about
This is not toll-free, but it might be worth a try!:
Bill Tripplet Department ERT, 1821 W. Iomega Way, Roy, UT 84067
[Readers, you might ask Mr. Tripplet why iomega is not bearing the costs of contacting customers who have made their phone numbers available, and why email is not a sufficient mode of communication for conducting this business.
See the
from 16 April 1997 communication, please. --SL, 16 Apr 1997]
"Here is the number for the rebate!!!!!
Please note that this number is
on 4 March 1997, from Sudbury, Ontario, Canada
You might also like to try this possible
"Customer Service Rep for the Rebate Division"
STORM2266@AOL.COM
official iomega rebate center:
a special number from Gateway
Here is a synopsis of information received on 22 February 1997 from one "user" named "Carlos"
(I do not guarantee a thing and have not called this number):
"[The] unlisted phone number for MCI Chandler [is]
602-814-0400
"MCI Chandler handles both the [iomega] and Packard Bell contracts for Tech support [and the iomega center] is split into three [separate] bays. John [last name withheld by Langford] and Dan [last name withheld by Langford] manage them on the first level. The guy who runs them is Russ. I do not know his last name."
?ANONYMOUS TIP? OF 19 March 1997!
Here is another internal phone number.
MCI Chandlers direct number to their central control cubical. that is where they monitor call data and the internal Network.
I do not know how up to date it is, but it was valid last week.
602-812-1444
And here is one of the supervisors email.
scott.hernadez@mci.com
His name is Scott Hernandez.
He is one of good people there.
?ANONYMOUS TIP? OF 23 FEB 1997!
It is indeed sad that people are driven to such extremes,
just to get help when they are desperate. --SL, 23 Feb 1997]
MCI Chandler 2080 W. Chandler Blvd Chandler, AZ 85224
(Source of these unverified numbers)
President, Mr. Kim Edwards - 801-778-3100
His Secretary, Juanita - 801-778-3107"
(unverified email address) kedwards@iomega.com (Kim Edwards)
[Reader, please forgive some redundancy and repetition, here. Maybe some day I'll find time to simplify this presentation. --SL, 18 Mar 1997]UPDATE from same source!
And from an anonymous donor:
"Tony Crespi, Director of Management ... his phone number is 778-4607 ... Did you want managers too?? Such as Dave Greenhall and Susan Mellot.. I don't know the numbers off hand though.. How about Reed Brown the VP.. " [SL, 14 March 1997]
now posted to this site but at a separate page. I apologize for the lack of organization and am considering ways to facilitate your finding such possibly critical information at this site. --SL, 14 March 1997]
treasurer robert simmons senior manager of public relations cory maloy "Computer GURU ... Jaramy ... 801-778-5772" (Please feel free to send me more such names, titles, and phone numbers!)14 March 1997 update from Lood, in South Africa:Mailing address of iomega corporate headquarters:
iomega corporation 1821 west iomega way Roy Utah 84067Date: Mon, 24 Feb 1997 08:52:17 -0800 From: Betty Hill <bhill@dwp.ci.la.ca.us> Organization: LADWP To: s@TheRiver.com Subject: IOMega Board of Directors Here's a list ofTheir information can be found at IOMega Corp. board of directors:
Willem H.J. Andersen Robert P. Berkowitz Anthony L. Craig David J. Dunn Kim B. Edwards Michael J. Kucha John R. Myers John E. Nolan, Jr. John E. Sheehanhttp://www.juip.com/ioofficers.html
DEFINITIVE iomega PROXY STATEMENT(Under "Filing," click on "Download the complete form; review, and then
PLEASE COME RIGHT BACK!)
European iomega Contact!
... great news for all South African IOMEGA product users. After your freind in Germany contacted me, (which was very successful) I saw in a SA Computer mag (http://www.gem.co.za/sacb) of a company that now started importing IOMEAGA drives. They gave me a, get this, TOLL FREE number to phone to contact IOMEGA in Europe. After only three tries, I actually got through. I spoke to a guy there called Thomas (I promised him a postcard of Cape Town) who hellped me and is sending me all available drivers. So.....
0800994218
Pablo Picasso's "Don Quixote"
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NAMES, ADDRESSES, & LINKS; PEOPLE AND GROUPS TO WHOM
Perhaps the comment I need to make most often, when I read letters from people complaining about Iomega, is that it does no good for us to complain to each other. Please write to those in positions of authority, about such matters.
April 1997 February 1997 January 1997 December 1996 Mail received 10OCT96 to 13NOV96 My responses to mail received 10OCT96 to 13NOV96
Thank you for your interest!
©Stephen A. Langford, Oro Valley, Arizona, 29 August 1997. ALL RIGHTS RESERVED. This document may be freely transmitted in its entirety, so long as no monies are earned during the transaction/s. Permission is required for any and all other pertinent circumstances.
(Metering for this page was begun on 11 May 1997.)