Iomega, Class Act or Class Action?:
A Continuing Study
Into How Iomega Treats
Its Customers and Employees
Play "A Hard Day's Night", by The Beatles, if you like!
(To kill the sound in MSIE, you may need to hit either
ESC or the MSIE Stop Button;
or maybe you'd like simply to turn your volume way down.)
From: wpb@best.com
Date: Wed, 30 Jul 1997 18:15:56 +0000
To: s@TheRiver.com
Subject: On and On
Steve
Haven't been to your site in a while.
However
'The gang that couldn't shoot straight' i.e. Iomega has sent me three
rebate checks in the last two months ($20) after I complained about
their 10 month delay on the first one. I sent the second two back. A
thought - it might be possible to make a living dunning this company.
Whadya think?!
Bill Bieber
[Hi, again, Bill! :-)
Nice to hear from you again.
Well, if you can figure out how to get paid for trying to make iomega all it ought to have been in the first place, I can surely use your ideas! ;-)
Meanwhile, thanks for the feedback! Hope all goes well for you. --SL, 6 Aug 1997]
From: FredMannis@aol.com Date: Sat, 2 Aug 1997 08:41:06 -0400 (EDT) To: s@theriver.com Subject: ZIP rebateSteve,
Thought you might be interested in latest posting from iomega board on AOL:
<<
Subj: Show me the Money!!!
Date: 97-08-01 23:07:30 EDT
From: Dcanteach
Just finished a tech specialist training class for educators at Kennedy Space Center. ZIP Drives were highly recommended by all users and instructors (all former educators) as handy backup and portable data transfer devices. However, only one in a class of 31 mentioned actually receiving her rebate; she had chosen the carrying case offer.
I was reminded that I, too, had not received my rebate. I asked for the money, last January, before the offer expired, and carefully followed the rebate instructions on the ZIP 100 offer. So far, I'm still a member of the "Show me the Money" club.
From all the BB postings here, obviously it's a growing organization... So, Hey, Iomega: Show me the Money!
Or maybe Florida's consumer protection agency will be interested in what local residents have experienced?
Show me the Money! >>
Regards,
Fred Mannis
[Well, Fred, :-)
I guess it is not only the Florida consumer-protection agency/ies that ought to be interested in all this -- whether or not anybody who should really does anything about stuff like this, these days.
Thanks for sharing! --SL, 6 August 1997]
Errors-To: <johnschneider@bigfoot.com> Date: Tue, 05 Aug 1997 23:43:52 -0700 From: John Schneider <johnschneider@bigfoot.com> Reply-To: johnschneider@bigfoot.com To: s@TheRiver.com Subject: Glad You Are Here! (Unfortunately) Steve,This will be short and sweet, as it has been a long few days for me.
I (through my company) am the disgusted owner of a Ditto 2GB tape drive. Whenever I try to backup under Win95, their software causes multiple Windows errors. On the assumption that I would dispute the $14.99 charge to my credit card, I called their pay-for-support line.
Now picture this: I'm 44 years old and have been programming PC's since the days of CPM. I'm not a bragger, but I know every PC OS since then, inside and out. When I called IOMEGA, I get some green little kid, reading canned responses from a VDT. Everything he told me to do was responded with "Already tried that". Just to humor those bastards, I reinstalled Win95 ("I can assure you the problem is with a corrupt registry"). Same problem. I called back and was told "You did not install Windows correctly". That's it! I've had enough (after spending over 30 hours trying to get this thing working, with no help from Iomega).
It appears that the class-action suit in your pages are related to the rebates, although I will admit I just discovered your home page from the Ditto forum on CSi and have not had enough time (yet!) to read through all that material.
If a class-action suit were to be initiated on their support-in-general, count me in!
I, for one, do appreciate your significant efforts and will be in touch!
--
John Schneider
johnschneider@bigfoot.com
[John, :-)
Sorry that you are having such troubles with your ditto drive.
. . . {There} IS now a lawsuit related to bad service from iomega. I don't know what the latest is on it, but you can learn essentially all I know about it by visiting the hotlink provided at
Please tell me what state you write from, and keep in touch! --SL, 6 August 1997]
Date: Wed, 06 Aug 1997 09:30:09 -0700 From: "Samuel B. Haveson M.D." <bg197@lafn.org> Reply-To: bg197@lafn.org Organization: lafn.org To: s@TheRiver.com Subject: Iomega StinksI purchased an Iomega Zip drive last year and never received the rebate. When I called, I was told I didn't include the postal bar (lie!; I did) Later, I purchased a six pack of Iomega discs (11/96), one of which didn't format. When I tried to return the disc to Office Depot, they said I was too late. Attempts to call Iomega have been fruitless. I'll be happy to join in any class action suit against this unreliable company!
Email: Shaveso@aol.com
Email: bg197@lafn.org
[Hi, Samuel! :-)
Sorry to learn of your problems, but you are far from alone. I am not convinced that iomega is merely unreliable. I believe that to be this bad, people have to work at it with a real sense of purpose. I have become convinced that criminality is involved, but of course that is just my own opinion.
Two lawsuits now exist. Please see the news articles referenced at and near the hotlink provided in my response to the letter just above.
Thanks for writing! --SL, 6 August 1997]
From: jktind@ub.net.id Date: Thu, 07 Aug 1986 00:07:21 +0700 Reply-To: jktind@ub.net.id To: s@TheRiver.com Subject: the serviceI had try to contact them to let me know what's the problem of my zip drive and want to know wher is my local iomega distributor and service centre, It seem they just fooling the customer by automatic machine without any answer.
Is it the way the big company doing the business????
Don't be proud about the products at the moment, but they must remember the japanese company will introduce the similar products which already well as they business philosophy with a reliable products and excellent service !!! I am sure one day when they will suffer what the company thread ro the customer. Don't ever think that they proud about their sale and products at the moment. One day they face the truth. May god always excuse them.
[Hi, ?J. K. Tind?! :-)
Yeah, their support is pretty hard to find, but my site gives you the phone number for the ceo, if you want to talk to the man in charge.
This is no way to do business, unless you are purposefully trying to rip people off, IMHO.
As I understand it, iomega has already licensed NEC and other Japanese companies to build zip drives and such. You can bet iomega will be getting its share, which is OK with me -- except that their service is so bad as to constitute either outright criminality or at least criminal negligence, IMHO.
I don't know if I want either the courts or God to excuse these folk. Thanks for writing! --SL, 6 August 1997]
Date: Wed, 06 Aug 1997 10:34:21 -0700 From: "Thomas R. Thurmond" <thurmond@worldinfonet.com> Reply-To: thurmond@worldinfonet.com Organization: Thurmond Law Office To: s@TheRiver.com Subject: Ditto 2GB experienceUnfortunately, I didn't find this until AFTER I bought a Ditto 2GB.
On the plus side, the drive appears to work great and I got rebates for the drive and 2 cartridge packs within 3 weeks!
On the negative, the "manuals" are pretty skimpy and there is limited info available from Iomega on their on-line site. I was totally confused by the non-intuitive start-up procedure on the installation disk. It took many minutes of aimless clicking to finally get the (*&()*& thing to install. I am adamantly opposed to buying a product and then being asked to pay a healthy fee to wait on line for some guy to tell me what the manual should have told me to begin with. I have written Iomega about this.
By the way, my only technical problem now is finding out how to turn off the message, "You are supervisor...do you want to back up (Novell 3.11) bindery" which causes an unattended backup to stop and wait for a reply.
Any clues on how to bypass this?
Tom
[Hi, Tom! :-)
Sorry, but I only have one zip drive, and I don't pretend to give tech support even on that!
Please don't hold out any strong hope that your letter to iomega will make any difference at all. In my opinion, they are not going to change their modus operandi.
Best wishes, and thanks for writing! --SL, 6 August 1997]
X-Sender: rb@pop.binex.com Date: Thu, 07 Aug 1997 00:18:17 -0400 To: s@TheRiver.com From: beruber@eurekom.com (Roger Berube) Subject: Thank you Steve Hi Steve,I think you are doing a very important job for our society. Your denunciation against Iomega concerning children will improve our quality of live, for all of us including those children in Malaysia, and our consciousness. Thanks again Steve.
By the way, I have posted the following
and I didn't receive any response. You know Steve, they have a manufacturing facility in Malaysia.
Have a nice day Steve,
Roger Berube
Montreal, Quebec
_____________________________________________________
Roger Berube Internet: beruber@eurekom.com
Groupe E U R E K O M
[Hi, Roger! :-)
I really don't know how much of a difference it makes to such corporations as iomega, to have people suggesting to them that they don't provide work to people who would not be allowed to work if they were in this nation; because in other nations any money any family member can earn is really helpful.
Even so -- because I believe that it would be better for people in those countries to have adults supporting their families at reasonable wages, and the idea of indentured child servants is overwhelmingly repugnant to me -- I strongly support the
I also believe that products of the USA should be made by citizens of the USA, if that is at all possible. iomega's decision to outsource labor from the USA is one that came subsequent to the great success of their zip drive -- which had until then been built by USA citizens, if my facts are correct. I feel that it is really sad that the price of success to the American (by which I mean either a USA citizen or a Canadian, in current context) laborer is the loss of his job to any foreigner.
By the way, I note that you are in Montreal. Craig Kielberger is in Toronto.
Thanks for your contributions in this extremely important area, Roger! --SL, 8 August 1997]
Sender: [email address deleted by request.--SL, 11 August 1997] Date: Mon, 11 Aug 1997 09:20:50 -0400 From: Dan Millen [email address deleted by request.--SL, 11 August 1997] To: s@TheRiver.com Subject: Jilted by JAZ Steve: Real quickly(?!)MAN! Was I geeked about getting my new JAZ drive! Think of it! No more storage probs! Those full-page ads promised digital deity. So I plunked down the $$, installed the internal drive, wrestled with the install program for about 3 hours (I'm no brainiac but I've put together a few computers -- an above avg. usr), called IOMEGA tech support -- waited an INORDINATE amount of time, IMHO, only to be given a few work-through scenarios, (i.e. no real 'answers' -- I probably ask too much of a TS technician...) then through some personal trouble shooting of my own, I get it to work. Part skill, part luck, part Iomega TS suggestions.
Cool. I finally got the tools disk to boot, my system (then a WIN 3.1x) recognized it. I was flying high. Feeling a little cocky, (not having been aware of your situation, web page -- or others' for that matter) I backed up my entire D partition (appx. 1.8G) of my hard drive to my *new*, *proven*, *out-fo-the-box*, *20th Century*, *techno-wonder*, THE JAZ DRIVE !:
(I think you may have an idea where this is going)
OK. The backup (of one-time, one-of-a-kind, never-get-back-again, type of files, of course) worked fine. I could see the zipped-down files on the Jaz drive through the File Manager and was just elated. This was truly a god-send....or so I thought...
Well, to cut to the chase, (and to perhaps help avoid reliving the undeniable feelings of: sheer panic, gut-wretching disbelief, anger, helplessness, hopelessness I felt) perhaps an hour later (or maybe the next day -- I can't recall because I've put it out of my mind, now) I try to access this new archive tool of mine. And nothing. "cannot read from drive E" or some such non-sensical message came up. I won't bother to detail the steps I took to try to salvage the data that was forever lost due to my faith in this near-useless product. Suffice it to say I wasted a week of my life trying to deny -- or reverse -- the inevitable. I was screwed. And my data was gone forever. I purchased a $80 piece of software (PC SNOOP -- useless for my needs and non-returnable -- even after a pre-purchase call to the president of the company to see if it would be able to "walk out" onto my JAZ drive -- it didn't -- and good-bye $80.)
The 'good' news (sort of): I finally get through to Iomega and they tell me that a batch of their drives was bad, but that my serial number on my drive was not among the 'bad batch', but to send it back to them, nonetheless.
A few weeks passed and, lo and behold, I receive a new Jaz disk. To this day, however, I am leary of storing to (or even using) my Jaz drive. I mean, if it swallowed a gig of my 'priceless' data, what would it do with my day-to-day stuff? With God as my witness, the replacement disk Iomega sent still sits on my desk, in the original mailer package, UNOPENED, (it has been 3 months now) because I NEVER want to go through that shit again. I could *trust* ZIP100 disks. I've bought and used dozens of those. I LOVE ZIP disks. That's why i THOUGHT i could trust these JAZ things, too. Big mistake.
In all, Iomega ZIP disks saved my ass any number of times. So giving credit where it's due is appropriate. But an episode like the one above can REALLY knock the underpinnings away. It in fact already has. I don't trust JAZ drives or disks, now.
I have more incompatibility stories from my work environment, consisting of the inability to boot up, read, write to or recognize a JAZ disk in cross-platform environments. Specifically, data stored on a Jaz/MAC is (sometimes !!?? %^$&@) not able to be accessed on a Jaz/PC. Sometimes it works, sometimes it doesn't. Formatted, re-formatted, clean boot, soft boot, you name it, we've probably tried it. It is 'certifiably unreliable' in my opinion.
"But what do I know? I'm just a [insert profession]. I probably just don't understand computers enough. I probably did something when I installed it. It's probably my settings. Something with one of those IRQ things, probably. Maybe I needed to terminate my drive or ribbon cable, somehow. If only I knew more about these sort of things..."
All that is nonsense! A peripheral ought to work perfect out of the box, and if not, (as in JAZ) it ought to be strongly tech-supported (as JAZ isn't) to eliminate the ripple effect.
I'd be embarassed to put out a product like Jaz. (Wealthy, of course, but embarassed) I suppose as long as I have a nice house or two and plenty of cash to spend, those 'little technical issues' will work themselves out. Won't they? Hey? Where did all of my customers go?
--
Dan Millen, Michigan
--
P.S. You can use this letter, if you wish. Please eliminate my e-mail address, though, and put something like, "Used by permission" or some such legal-beagle stuff. You, of course, can keep my e-mail address for verification purposes.
Thanks for the invaluable information, and good luck! I'll stay posted.
DM
[Hi, Dan! :-)
Thanks very much for telling me what in state you live (besides exasperation!). It is very useful information.
I am trying to figure out how to parse "geeked," as you have used it. Interesting development in our language. ;-)
I am sorry that you have had so many problems with jaz. I wish that I could say that this situation is a total surprise to me! All I can say is stuff like: "The beat goes on!". iomega is not going to compensate you for that lost week in your life, either, I suspect.
I like that "certifiably unreliable"!
In today's Plug'n'Pray world, I also like "A peripheral ought to work perfect out of the box, and if not, (as in JAZ) it ought to be strongly tech-supported (as JAZ isn't) to eliminate the ripple effect." Customers have a right to expect good, free support -- at least until they have the opportunity to discover whether or not a new peripheral or software package works as advertised. I think that a 90-day period would be fair.
Regarding your thought: "I'd be embarassed to put out a product like Jaz. (Wealthy, of course, but embarassed) ," it seems to me that these days, the bottom line is all that matters to corporations like iomega.
Unhappily, so far as "Where did all of my customers go" is concerned, P.T. Barnum may have put forth iomega's attitude best: "There is a sucker born every minute." I guess that most of them are born in America and believe everything in the ads they see. They don't spend much time in their Pollyanna worlds seeking sites like this one ... or believing what is here if they find it, either, I guess.
Thanks for writing, Dan! --SL, 11 August 1997]
Date: Mon, 11 Aug 1997 11:01:57 -0700 From: Stannie Holt <Stannie_Holt@infoworld.com> Reply-To: Stannie_Holt@infoworld.com Organization: Infoworld To: s@TheRiver.com Subject: Iomega Zip incompatibilities with Canon & HP printersIn your audience of Iomega users, maybe someone has come across a new bug reported by BugNet, which we at InfoWorld Magazine are trying to get more info on.
BugNet says Iomega Zip drives aren't compatible with most Hewlett-Packard printers and certain Canon models, namely the BJ-610, BJC 620, and Multi-Pass 1000. They "are all parallel-port hogs. That means This Little Zip Drive Has None," www.bugnet.com/bugalert.html reported on Aug. 7. BugNet said Iomega's been recommending that Zip users disable the printer.
Canon, the first and so far only player I've been able to reach, claims this is a 2-year-old problem, fixed last fall and now a non-issue. Basically they're calling BugNet liars.
I'd be grateful for any comments anyone has re: Zip drives and printer problems. Thanks!
-- Stannie Holt, Editorial Assistant, InfoWorld.
(650) 525-3465
[Hi, Stannie! :-)
Hope this helps! Thanks for writing. --SL, 11 August 1997]
From: "Hess, Angela F" <afhess@amp.com> To: "'s@TheRiver.com'" <s@TheRiver.com> Subject: Bash 'em All Date: Fri, 15 Aug 1997 15:01:15 -0400 Hi Steve,I have just finished reading most of the "history" of your plight with Iomega. I was, at first, tempted to jump on the bandwagon and help bash Iomega. I have invested (instead of wasted) probably 40 hours trying to get the Zip 100 going on my new Win95 machine. Iomega's web page was very helpful and I now know exactly where the problem lies and how to fix it. I found Iomega's online tech support thorough and helpful. (This may be a direct result of the pressure you have exerted on them.)
[Thank you for acknowledging this possibility. I hope that you have no further troubles. --SL, 15 August 1997]
It is not unusual for companies to be weak on the tech support. Less tech support means lower priced products. I think maybe you have been a little hard on Iomega. [In my opinion, there is no valid excuse for the current situation of poor technical support throughout so much of the computer industry. I think that you might do well to read more of the communications that I have received, over the past almost-year, before arriving at any such conclusion. --SL, 15 August 1997] I received my free zip drive case shortly after mailing in the form and I've enjoyed 9 months of trouble-free zip drive performance (before buying a new Win95 machine.) I think the problem here is not Iomega, but Microsoft and its proliferation of sub-par software. If anyone wants to go after Microsoft, count me in. Their marketing department continuously lies about their products. Forget trying to get through to Microsoft's tech support and if you do its going to cost you dearly (get your visa card out.)
[I have repeatedly said that many companies could be singled out for the kind of effort I have aimed at iomega, and I would be the last blindly to defend Microsoft. However, I chose to focus on iomega because iomega has treated customers and employees very badly, according to what I have been able to learn. I think that my assessment has been fair and on target. If you would like to take on Microsoft, feel free! --SL, 15 August 1997] Anyway, your web pages are what America is all about... free speech. [Thank you! -SL, 15 August 1997] I am concerned about
claiming that Iomega uses child labor. I would be willing (like Cathy Lee's clothing line) to boycott anything that benefits from the slavery of innocent children.
[I believe that iomega has probably not engaged in child slavery, but what Dave Lucero (alias "Court Jester") outlines is far from a comfortable situation for those who would like to see American products being made in America!
Dave is a former iomega employee, fired when iomega learned of his anti-iomega Web site, so his site is ... I think it is safe to say ... somewhat more biased than this one is; still, he raises points worth pondering! --SL, 15 August 1997]
Cheers,
Angel Hess
Systems Analyst,VSO Development Team
Amp Information Management
Email: afhess@amp.com Phone (717) 810-3438 Fax (717) 810-2124
[Thanks for sharing your views here, Angel! --SL, 15 August 1997]
From: JGJJ76B@prodigy.com (MS BEVERLY BORDANO) Date: Tue, 19 Aug 1997 14:26:32, -0500 To: s@TheRiver.com Subject: Customer ServiceI was more than a little apprehensive when I was looking for an Iomega page and fell upon yours. I just experienced trouble with my drive and was looking for help. I ended up calling Iomega, since I don't have too much patience with the net. Talked with someone there, she took needed info and said they would take care of it. Of course, expecting nothing but trouble, I was most anxious. And in less than a week AND with the UPS strike going on I still received a replacement drive! I was expecting the worst and got the best turn around time that I have ever experienced with a computer/accessories firm. Thanks Iomega. And maybe thanks to you guys; if they have had bad response before, they've cleaned up their act.
[Hi, Beverly! :-)
I am glad that you have had such a good experience with iomega! Frankly, I hope I get nothing but reports like yours from now on!
Thanks for writing. --SL, 19 August 1997]
Date: Thu, 21 Aug 1997 19:40:06 -0700 From: [Originator's name and email address deleted by request. --SL, 23 August 1997.] Reply-To: StarAce@sj.bigger.net Organization: N/A Old-To: ERT@IOMEGA.COM CC: s@TheRiver.com, rob@notbob.com, StarAce@sj.bigger.net, marcia_yrineo@juno.com Subject: As if Iomega cares... X-Loop: rob@notbob.com To: surak1@ix.netcom.com[Steve/Rob: You may post
to the web, but please delete any identifying information. And THANKS! for being consumer iconoclasts.]
[Hi, Anonymous! :-)
I am happy to post your anonymous, undated letters to iomega. However, I think that such comments have much-greater impact when they are associated at least with the name of the writer.
Thanks for your kind words and thanks for writing! --SL, 23 August 1997]
Date: Sat, 23 Aug 1997 12:41:04 -0400 From: "Jason T. Menear" <jmenear@america.net> Reply-To: jmenear@america.net Organization: Get Bent, Inc. To: s@TheRiver.com Subject: Iomega lawsuitHello,
I have not yet taken the time to read all of your webpage,
[Me neither! ;-) I don't even read most of what I write!!
--SL, 24 August 1997]
so if you already know this information, please ignore it.
Did you know that Iomega provides free support to it's OEM's and VARs?? Yeah, they even have an 800 number. I found this out when my brother, a reseller, got me a ZIP drive for my birthday. Since he bought it as a reseller, it had a special document enclosed for OEM's and VAR's, with a tech support number on the back.
[I did know that some people have taken advantage of such numbers, pretending to be OEMs and VARs when they are not. I do not endorse such deceitful practices, although I empathize with those who make all-out war on iomega and justify any and all actions with "All's fair in love and war!" rationales. I prefer, if possible, not to stoop to the level of the enemy. --SL, 24 August 1997]
I was shocked at iomega's lack of tech support number without pay. I've worked with two iomega products and needed help on both. I refuse to pay for tech support, and iomega's webpage isn't very helpful.
I hope your are successful with your class-action lawsuit. I'll help out anyway I can.
Thanks for listening,
Jason Menear
jmenear@america.net
[Hi, Jason! :-)
It would be most helpful if people who write to this site would include information concerning what state or states they work and reside in. I guarantee you that attorneys who are active in pursuing current and possible future legal actions against iomega need such information. I have repeatedly asked people to include the states (not mental, which is usually obvious) from which they write, but few respondents do so.
I have just added:
if you live or work in the USA,
please say in what state you live and work.
Thanks!"
Have you or any other reader any suggestion/s as to how else I can make this point more clearly, please?
Anyway, thanks for writing! --SL, 24 August 1997]
Date: Tue, 26 Aug 1997 05:57:53 -0700 From: Weilin <weilin@writeme.com> To: s@TheRiver.com Subject: copy of my Iomega complain!Hi Stephen,
Just thought you may like to read
If there is any options you know about getting my Jaz drive to work again, let me know. I've written to Iomega at its website, and on AOL, and haven't gotten a reply, so I decided it's time to send the president a statement! ~Weilin Cheng
[Hi, Cheng! :-)
I am not surprised that you have been ignored by iomega. You are hardly the first to have endured such rude treatment from them.
I do not know what to suggest that you do, which you have not already done!
Can you tell me, please, where you write from?
Thanks for sharing your complaint. --SL, 26 August 1997]
Date: Tue, 26 Aug 1997 22:29:44 -0700 From: [Anonymous, by request] Reply-To: StarAce@sj.bigger.net Organization: N/A To: Steve Langford <s@theriver.com> Subject: Re: As if Iomega cares... References: <199708262108.OAA28703@pantano.theriver.com>. . .
Guess what... today I got a brand spanking new Zip drive via UPS... no letter of explanation. I have no idea which one of my rants got their attention. Let's just hope it works. (Oddly enough, the one I purchased came with a disk, but the one they shipped--in the shrink wrap--had everything except the "starter disk.")
[Email note to Anonymous: "May I post this one, deleting the personal stuff?" --SL, 27 August 1997
Response from Anonymous follows. --SL, 29 August 1997]
Sure. You may post it sans identifiers... BTW, a letter came today. It was from
They even enclosed a prepaid address label for me to return the refurbished item. How delightful. (Of course, I took the opportunity to suggest Iomega reconsider it's policy of charging for people to call for installation help.)
[Well, Anonymous, :-)
This certainly seems to be a strong indication of improved customer service at iomega! Could it be that they really are paying attention to the plethora of valid (IMHO) criticisms of their previous customer relations? I do hope so!
Thanks again for writing! --SL, 29 August 1997]
From: "Rene Bilodeau" <rbil@island.net> To: <s@TheRiver.com> Subject: Hello Date: Fri, 29 Aug 1997 22:40:55 -0700 X-MSMail-Priority: NormalHello Steve,
Haven't been in touch with you for some time now. See that things are still going forward in regards to Iomega.
I've been receiving email messages from time to time regarding Iomega, but have been too busy to keep my web page up to date.
After feeling guilty about this, I decided to setup an online BBS where visitors could discuss their problems with Iomega.
It is accessible from my page at ...
Cheers, Rene
[Hi, again, Rene! :-)
As I have stated at the very top of my
your decision to create a BBS for people's iomega complaints comes at a particularly opportune time for me, as I have been wondering how to sidestep further efforts at this site.
I hope that people continue to keep iomega and other corporations on their toes and more responsive to customer needs than they might otherwise be.
Best wishes to all readers.
--SL, 30 August 1997]
Perhaps the comment I need to make most often, when I read letters from people complaining about Iomega, is that it does no good for us to complain to each other. Please write to those in positions of authority, about such matters.
July 1997 Correspondence June 1997 Correspondence May 1997 Correspondence April 1997 Correspondence March 1997 Correspondence February 1997 Correspondence January 1997 Correspondence December 1996 Correspondence Mail received 10OCT96 to 13NOV96 My responses to mail received 10OCT96 to 13NOV96
Thank you for your interest!
©Stephen A. Langford, Oro Valley, Arizona, 30 August 1997. ALL RIGHTS RESERVED. This document may be freely transmitted in its entirety, so long as no monies are earned during the transaction/s. Permission is required for any and all other pertinent circumstances.
(Metering for this page was begun on 6 August 1997.)