"DVD: . . .

"Standards are sure to shake out. When they do, users tired of the limitations of other removable media storage devices witll appreciate DVD's larger capacity and increased speed. But for now, DVD is still hype. . . .

"CD-RW:

"CD-RW IS AN AMAZING TECHNOLOGY that lets you burn your own CDs with incredible ease and at phenomenally low cost -- and then reuse the same CDs by writing over the old data. A blank 650 MB rewritable CD costs a little more than $10 -- compared to $14.99 for a 100MB Zip cartridge.

"What's more, CDs are virtually universal. Nearly every PC and notebook has a CD drive, so once you've burned a CD, you can access its data from almost any system.

"In addition, CD-RW prices are at all-time lows, with full-featured drives costing as little as $300.

"CD-RW can serve as the world's simplest, most transportable backup medium. You can store and share large files or presentations, or even whole chunks of your directory structure. And, with the right software, you can use it to store or restore bit-for-bit images of your hard drive. Make an image of your system after everything's set up and working perfectly [Does this ever really happen? ;-) --SL, 1 April 1999]; if your OS becomes unstable or goes belly-up, you can restore your system to that perfect state simply by lifting the image off the CD and dropping it back on your hard drive.

"When a technology this good achieves mass-market pricing, you know it's going to make waves" (pp. 132-3, op. Cit.).

I would welcome a pointer to any Web site or page that provides unbiased comparisons of available CD-RW drives.

28 August 1998 NEWS FLASH!

iomega stock (IOM) trades as low as 3.94,
closes at 4!

19 June 1998 NEWS FLASH!

iomega stock (IOM) trades below 4.8,
bounces to about 5.68, and then
settles to about 5.4 by noon, Eastern time!

2 June 1998 NEWS FLASH!

iomega stock (IOM) closes at 5 3/4, 6/1/98 and
trades as low as 5 11 /16 in early 6/2/98 trading

27 May 1998 NEWS FLASH!

iomega Chief Financial Officer Leonard Purkis resigns!
iomega stock drops more than 5.5% to 6 3/8 (and below?)

CNBC reporter Kate Bohner announced on 27 May 1998 that iomega CFO Leonard Purkis has resigned!

The story is confirmed at http://www.businesswire.com/
(BW1095 MAY 27,1998 5:29 PACIFIC 08:29 EASTERN)

Bohner referred to the infamous "Click of Death" and poor quality control under resigned CEO Kim Edwards as cause for recent iomega troubles.

Play "Take The Money And Run", if you like! :))
(In MSIE, you may need to hit either ESC or the MSIE Stop button, to keep this from playing.)

26 March 1998 NEWS FLASH!

iomega stock trades below 7 on 26 March 1998
(Isn't 7 a hat size?)

CNBC announced on 25 March 1998 that CEO Kim Edwards has resigned!
[LINK to 26 March 1998 Reuters story]

Play "Take The Money And Run", if you like! :))
(In MSIE, you may need to hit either ESC or the MSIE Stop button, to keep this from playing.)

Iomega seeks a new CEO. I am available.

Because active maintenance of this site is not really being resumed, I hesitate to share the following, lest that prompt others to write to me. But this letter [broken into paragraphs for readability --SL, 24 Jan 1998] clearly shows that iomega still has not cleaned up its act:

Date: Wed, 21 Jan 1998 12:27:19 -0800
From: "Jerome R. Timmerman" 
X-Mailer: Mozilla 4.04 [en] (Win95; U)
To: s@TheRiver.com
Subject: Iomega still worthless.. 

I first read a press release regarding the new generation of Iomega Ditto Max tape drives in July of '97. I ordered two of them in September only to be told that they were on backorder. After several notices pushing the shipping date back, I finally received them the first week of January '98.

I have done little more since that time than beat my head against a wall trying to get them to work. I unsuccessfully tried to install them on four different computers... a pentium 133, a pentium 200, a pentium II 300 and a K6 233, all with a minimum of 32Mb of RAM. I have been unable to reach any Iomega tech support (web site, phone... pay or other).

The reseller (PCConnection) has it's own tech support who initially tried to convince me that HP printers were the problem and when they were removed altogether from each of the systems, directed me back to Iomega... right. Just before they did so however, the tech gave me an earful of their woes in dealing with Ditto max problems and indicated that they were accumulating quite a pile of returns. When I listed the types of computers I had tried the installs on, he said that there was a known incompatibility with any Pentium II systems for which "a software fix was in the works and due out within a month or so."

That comment was the one that caused me to decide to add my drives to their return pile. It is one thing to be put on hold waiting for a product to be shipped and altogether another to be put on hold for tech support with it in your hands. I have just under $500 invested for the privilege of beta testing their equipment!! Never again.

J. Timmerman
Kentucky

8 Jan 1998 NEWS FLASH!

Recordable CD-ROM drives now cost less than $300

DAMARK item B-30130-580114; 1.800.729.9000

THE END

Well, not quite

17 September 1997 will mark the first birthday of this site. Analysis of page counters shows that activity has dropped off significantly, during recent months. While this may in part be due to Summer vacations, I sense from several directions that these efforts may actually have had some positive impact upon iomega corporation.

It may be that only the two class-action lawsuits that have been instituted have forced iomega to treat its customers better, and that my efforts have had little effect. I guess I'll never have a definitive answer to that one.

What I do know, though, is that other activities now demand my full attention, and that I can no longer devote the full-time attention that proper maintenance of this site has demanded.

Happily, I have just learned that Rene Bilodeau has created a Web-based bulletin board (BBS) at which people with future complaints about iomega corporation can voice their concerns. I thank Rene for this contribution, especially because he has provided me with a graceful way out of the responsibilities entailed in maintaining this site.

Visit Rene's

and tell your story there.

I shall now turn my attentions to other interests, but shall keep this site alive, for the time being -- as a service to those who would like to review the history of the many problems people have been having with iomega. Some day, I may reduce the site's offering to a single ZIPped file, for possible downloading.

Now that I have other things that must be done, how you deal with iomega, from now on, is entirely up to you! Of course, that's really nothing new.

I wish you Peace.

				©Jenifer K. Langford, 1997; all rights reserved. 

Please let me know if any of this information becomes outdated.

Iomega, Class Act or Class Action?:
A Continuing Study Into
How Iomega Treats
Its Customers and Employees

Précis: Am I the only one having trouble dealing with Iomega®, or do other iomega customers also have trouble getting any kind of help from iomega's "Customer Support" people? Is it time to get serious about bringing a class-action lawsuit against this company, or am I the only one having trouble?

Langford's resume.

---

Employment sought!

Resumé



Chat on the Web!

---

When you write to me on any subject,

please tell me what state or country you live in.

Thanks!

---

NAMES, ADDRESSES, & LINKS; PEOPLE AND GROUPS TO WHOM

YOU CAN WRITE

Perhaps the comment I need to make most often, when

I read letters

from people complaining about Iomega, is that it does no good for us to complain to each other. Please write to those in positions of authority, about such matters.

---

EXTRA, EXTRA, READ ALL ABOUT IT IN EMAIL!

Tell me what YOU think!

(You can even disagree!)

---

"David slings the stone I Sam 17 49"

from

Old Testament of The Bible,

as illustrated by James Tissot and published in 1904;

provided courtesy of Public Domain Images - www.PDImages.com.

---

Can a site like this make a difference? Well

SOME people think so!

I thank Mehdi Daoudi for sending me the URL that leads to this 18 February 1997 story by CNNfn's Fred Katayama: "Firms battle cyber critics: Companies turn to PR agencies to learn to deal with attacking web sites."

---

Related Sites

---

How Not Honoring Rebates Might Help iomega's Bottom Line

Might
you
FINALLY GET YOUR REBATE,
After All?

Other Related Stories:

$100 million suit hits AOL chiefs with racketeering, fraud charges
15 March 1997, The Arizona Daily Star, Tucson, Arizona

AOL offers refunds to appease angry customers, 29 Jan 1997, CNN

The AOL class-action story, 15 Jan 1997, PC Week Online

---

LET iomega PAY FOR THE CALLS!

---

iomega troubles in Malaysia?
(8 April 1997 report)

---

"I Hear Clicking!"

It might be amusing to play with the lyrics of Leonard Bernstein's "I Feel Pretty" (West Side Story), adapting them so that one could sing the "iomega Blues" and change the title to "I hear clicking!", but I don't have time for such fun at the moment.

Nonetheless,

if you have had problems with a clicking zip drive,

CHECK THIS OUT!

Return to CONTENTS

Return to User Club Member's suggestion that
clicking might be due to overheated transformer

---

A Bug Related to Logitech Scanners!

---

Preliminary Legal Action I have taken.

---

If you just want to know here and now a powerful way to make your voice heard regarding your not having yet received a long-overdue rebate,

"Now hear this!":

"I spoke to my PA Attny Gen. Office and I suggested mail fraud, they gave me the

# for Fed Mail Fraud, 1-800-654-8896

who in turn told me that there are 6 complaints against Iomega so far, and they gave me another

# 1-800-372-8347 in Memphis...."

--Noreen T. Sankovich, 18 Feb 1997

I wonder why, with all the

letters of complaints

I have received about the lack of iomega rebates, only six (6) complaints have been recorded by the folk at that "Fed Mail Fraud, 1-800-654-8896" number. If you have been wondering where your rebate is, have you already done YOUR PART to call or write to such authorities? If not, why not do so right now?

---

HAS THIS SITE FULFILLED ITS MISSION?

NO WAY!!

JUST LOOK
(this is a hot link!)
at these recent letters!

received since I received

letter from Utah's Office of the Attorney General

What people keep on writing to me, has convinced me (I first thought of this on 9 December 1996) that a boycott of iomega is be required, just to get their attention! Look, too, at all the other correspondence available on the following pages:

July 1997 Correspondence

June 1997 Correspondence

May 1997 Correspondence

April 1997 Correspondence

March 1997 Correspondence

February 1997 Correspondence

January 1997 Correspondence

December 1996 Correspondence

Mail received 10OCT96 to 13NOV96

My responses to mail received 10OCT96 to 13NOV96

---

Statement of the General Problem

Statement of iomega's Particular Problem

---

What Langford Wants!

---

---

Play The Beatles' "Help", if you like! :))
(In MSIE, you may need to hit either ESC or the MSIE Stop button, to keep this from playing.)

---

What YOU can do!
(Uncle Steve wants YOU!) CLICK HERE!

---

---

Recent History and Current Events:

Since the

original posting of this site on 17 September 1996

I have had a response from

Pamela Crabtree, Office of the Attorney General, State of Arizona

who send me a copy of her letter forwarding my complaint to the Attorney General of Utah.

I have subsequently heard from Beth Kearsley, Complaint Analyst in the State of Utah Office of the Attorney General, who sent me a

copy of Utah State Attorney General's Office demand that Iomega answer

my complaint. On 17 October 1996, I FAXed

a brief note to Utah´s AG Office

in which I notified them of my own Web site and of

Dr. Rob Jones´s,

to boot.

Lo and behold, on 21 October 1996 I received

Iomega
-----------

 

An Apologetic Letter and a Gift from Iomega!

However, after giving the matter some serious consideration, and after consulting with some friends, I decided not to be quite so easily persuaded (co-opted) into dropping the matter. On the evening of 25 October 1996, I FAXed a

9-page, detailed letter to Iomega

with a copy to the Utah Office of the Attorney General, in which I detailed my present positions. In that letter, I quoted people who are both for and against instituting a class-action lawsuit against Iomega.

Sailing right along, here ...

So, JUST WHAT IS YOUR PROBLEM, Langford??

What makes YOU think you're such an ...

Einstein?

What makes you think you have a right to be
HOLIER THAN THOU!??

 
	© Copyrighted portrait of 
	Langford in Honolulu, 
   December 1965. 

---

---

EXTRA, EXTRA, READ ALL ABOUT IT IN EMAIL!

Tell me what YOU think!

(You can even disagree!)

---

NAMES, ADDRESSES, & LINKS; PEOPLE AND GROUPS TO WHOM

YOU CAN WRITE

Perhaps the comment I need to make most often, when

I read letters

from people complaining about Iomega, is that it does no good for us to complain to each other. Please write to those in positions of authority, about such matters.

---

Related Web Sites

---

ACKNOWLEDGMENTS

(A work in progress! )

---

By the way, you might like to visit

"Seatbelts for School Buses"

Thank you for your interest!

Sincerely, Steve Langford

---

This site is a member of the

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©Stephen A. Langford, Oro Valley, Arizona, 18 November 2000.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.


 


(Last update, 12 October 2007.)