Iomega, Class Act or Class Action?:
A Continuing Study
Into How Iomega Treats
Its Customers and Employees

Langford's 11 September 1996 Letter to iomega

While digging about for some other stuff on 15 April 1997 (who wants to think about taxes!??), I came across this:

Date: Wed, 11 Sep 1996 09:43:21 -0700
From: "Stephen A. Langford" <s@theriver.com>
Organization: The River
To: Comments@iomega.com
CC: s@theriver.com, David Kirk <dkirk@eightof.tsixroads.com>
Subject: Iomega is not up to snuff in the support arena
11 September 1996

Customer Support
Iomega

I like my Zip drive well enough to be considering getting a Jaz drive as well. However, finding such sites as that at 


        http://ourworld.compuserve.com/homepages/surak1/iomegag.htm
together with my own experiences of not being able to reach anybody for help when I need it, makes me feel extremely fortunate that I sold my Iomega stock at a slight profit, rather than blindly keeping faith with a company that can not get its support act together.

Just a couple of days ago, I received a mailing from you advising me to come to this site to download an upgrade. While here, I have downloaded new drivers for Win95, in passing -- but you don't tell me what to do with them!

And, I have been trying sporadically for 2 hrs. to download your upgrade, repeatedly filling in the info requested before I can do that. I have decided that this is just not worth the effort.

I doubt that you will bother to reply, but I am always eager for such pleasant surprises. Please convince me that my opinion of your support should be changed, based upon your actions, not your promises. I could yet be convinced to buy more of your products, but the way things look now, your recent successes will be a flash in the pan rather than the beginning of a new and wonderful corporate era for you. Convince me I am wrong, please.

Be well, do well, and enjoy doing some good along the way! :)) 



		      Sincerely,

			      -Steve-

		      Stephen A. Langford, Customer #053613
		      9140 N. Shadow Mt. Dr.
		      Oro Valley, Greater TUCSON
		      Arizona AZ 85737, U.S.A.


Voice/FAX tel. 520.297.0448
s@TheRiver.com

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Perhaps the comment I need to make most often, when I read letters from people complaining about Iomega, is that it does no good for us to complain to each other. Please write to those in positions of authority, about such matters.

Correspondence can be found at the following pages: 

April 1997

February 1997

January 1997

December 1996

Mail received 10OCT96 to 13NOV96

My responses to mail received 10OCT96 to 13NOV96
By the way, you might like to visit

"Seatbelts for School Buses"

Thank you for your interest!

Sincerely, Steve Langford 

©Stephen A. Langford, Oro Valley, Arizona, 15 April 1997.  
ALL RIGHTS RESERVED.  
This document may be freely transmitted in its entirety, 
so long as no monies are earned during the transaction/s.  
Permission is required for any and all other pertinent circumstances.





 (Metering for this page was begun on 15 April 1997.)